Orders
I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Will the delivery be tried again if I'm not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
What should I do if my order is approved but hasn't been shipped yet?
We usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
How do I know my order has been confirmed?
An e-mail & SMS will be sent once you've successfully placed your order.
Shipping
Is installation offered for all products?
Installation and demo are offered for certain items through the brand or an authorized service provider. Please check the individual product page to see if these services are offered for the item.
24x7 Customer Care Support
You can 24x7 Customer Care Support on the Oweg Help Centre. Any query or issue that you may possibly have while shopping on Oweg is taken care here. This page is easy to navigate, and you can get support almost immediately. Once you log onto your Oweg account, this page shows you your recent orders and let you report any issue. By clicking on the specific order, you can raise your query. It also has a chat option to ensure that your queries and issues are taken care of. Similarly, there are other options on this page that are created to assist you and to make your shopping experience hassle-free. You can get support any time and get a satisfactory solution to your queries and issues within minutes.
Cancellations and Returns
If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Can items be returned after the time period mentioned in the Returns Policy?
No, we will not be able to accept returns after the time period mentioned in the Returns Policy.
Do I have to return the reward points when I return a product?
Yes, the reward points has to be returned along with the product.
How do returns work?
You can raise a request to return your items with these simple steps:
1. Log into your Oweg account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Oweg account.
I see the 'Cancel' button but I can't click on it. Why?
A 'Cancel' button can mean any one of the following:
1. The item has been delivered already
OR
2. The item is non-refundable (e.g. Gift Vouchers)
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